Warranty Policy
Last updated: September 14, 2026
1. Warranty Coverage
TREVON MERCHANTS LLC warrants that our products are free from manufacturing defects in materials and workmanship for a period of 1 year from the date of purchase.
2. What Is Covered
Manufacturing defects including: loose or broken clasps, engravings that are incorrect due to our error, stones that fall out due to setting defects, and leather stitching that unravels under normal use.
3. What Is Not Covered
Normal wear and tear, tarnishing of metals, scratches from daily use, damage from improper care, water damage, damage from chemicals or perfumes, modifications made by third parties, and items purchased from unauthorized sellers.
4. How to File a Claim
Contact us at [email protected] with your order number, a description of the defect, and photos. We will assess the claim and provide instructions for sending the item for inspection.
5. Repair or Replacement
If a manufacturing defect is confirmed, we will repair or replace the item at no cost. If the exact item is no longer available, we will offer a comparable replacement or a full refund.
6. Warranty Transferability
This warranty is non-transferable and applies only to the original purchaser. Proof of purchase (order number or receipt) is required for all warranty claims.
7. Paid Repairs
For damage not covered under warranty, we offer paid repair services. Contact us for a quote. Repair costs vary depending on the item and extent of damage.
8. Extended Warranty
A 90-day extended warranty can be purchased at checkout for an additional 10% of the product price, extending total coverage to 15 months from the date of purchase.
9. Shipping for Warranty Claims
The customer is responsible for shipping the item to us. We cover return shipping for approved warranty claims.
10. Contact Us
TREVON MERCHANTS LLC Email: [email protected] See also: Returns Policy, Refund Policy, Care Guide.