Returns Policy
Last updated: September 14, 2026
1. Return Window
We offer a 7-day return window from the delivery date for non-personalized items. Personalized items (engraved, monogrammed, or custom-printed) are non-returnable unless there is a defect or error on our part.
2. Non-Returnable Items
The following items cannot be returned: personalized or custom-made items (unless defective), items damaged by misuse or improper care, gift cards, and items returned after the return window.
3. Exchange Process
To request an exchange for a non-personalized item, contact us at [email protected] within 7 days of delivery. Provide your order number and the item you wish to exchange. We will provide instructions for returning the original item.
4. Return Labels
For non-personalized returns, we will provide a prepaid return shipping label. The cost of return shipping ($7.95) will be deducted from your refund. For defective items, we cover return shipping at no cost to you.
5. High-Value Orders
Orders valued at $500 or more require signature confirmation on delivery and additional insurance. Returns for high-value orders must include the original packaging and all accessories.
6. Return Shipping Insurance
We recommend insuring return packages valued over $100. We are not responsible for packages lost in transit back to us. Use a trackable shipping method for all returns.
7. Defective or Incorrect Items
If you receive a defective item or an item that does not match your personalization request, contact us within 48 hours of delivery with a photo. We will remake the item at no cost or issue a full refund.
8. Damaged Items
If your item arrives damaged, contact us within 48 hours with photos of the damage and packaging. Keep all original packaging for carrier inspection. We will send a replacement or issue a refund.
9. Refund Processing
Once we receive your return, we will inspect it and process your refund within 5 business days. Refunds are issued to the original payment method. See our Refund Policy for details.
10. Contact Us
TREVON MERCHANTS LLC Email: [email protected] See also: Refund Policy, Shipping Policy, Warranty Policy.