Refund Policy
Last updated: September 14, 2026
1. Refund Eligibility
Refunds are available for non-personalized items returned within 7 days of delivery, and for defective or incorrect items regardless of personalization. Items must be in original condition with all packaging.
2. Refund Method
Refunds are issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your card within 5-10 business days.
3. Partial Refunds
Partial refunds may be issued for items returned with minor wear, missing accessories, or damaged packaging. The partial refund amount is determined on a case-by-case basis.
4. Exchange Price Difference
If you exchange an item for a different product and the new item costs more, you pay the difference. If the new item costs less, we refund the difference to your original payment method.
5. Order Cancellation
Orders can be cancelled within 2 hours of placement for a full refund. After 2 hours, personalized items enter production and cannot be cancelled. Non-personalized items can be cancelled before shipping.
6. Processing Time
Refunds are processed within 5 business days of receiving the returned item. You will receive an email confirmation when the refund is issued.
7. Shipping Costs
Original shipping costs are non-refundable. Return shipping costs ($7.95) are deducted from your refund for non-personalized returns. We cover return shipping for defective items.
8. Non-Refundable Items
Personalized items (unless defective), gift wrapping fees, rush processing fees, and items returned after the return window are non-refundable.
9. Chargebacks
If you believe a charge is unauthorized or incorrect, contact us at [email protected] before initiating a chargeback with your bank. We will work to resolve the issue promptly.
10. Contact Us
TREVON MERCHANTS LLC Email: [email protected] See also: Returns Policy, Shipping Policy, Terms of Service.